Frequently Asked Questions

We’ve Got Answers For You

We love to answer any and all questions about our services and the value that Clearfly brings to our partners and customers. For starters, here’s a convenient list of FAQs for you.

FAQs

What are the benefits of being a Clearfly partner?

You get world-class support to upgrade your existing customer base and add clients with innovative SIP trunking and quality voice services, and create a recurring revenue stream from ongoing commissions. Partners receive presales assistance, regular training sessions, access to the Clearfly Portal, and more.

How can become a partner and what is the process?

It is easy. Contact us and let’s review your needs. We partner with good companies looking to bring Clearfly products to customers. Our goal? Form a relationship that is good for you and your customers.

How does billing work?

Like most telecommunications providers, Clearfly bills most services a month in advance. Invoice payment can be made through ACH (debit), ACH transfer (credit) or paper check mailed to Clearfly. Charge details come in three sections: New Services and Additions – one-time and prorated charges; Current Charges – the current month forward; All Charges – total of new and current charges.

Where can I access the Clearfly Portal?

Partners and customers receive a special login that provides exclusive access to the Clearfly Portal. Partners receive access to network project status, account data, incident reports, tutorials and more. Customers can pay bills online, review payment and ticket status and manage billing instructions.

Where can I access Clearfly training?

The Clearfly Portal provides essential information for you to make the most of our services. You’ll find Knowledge Base lessons there, a schedule of upcoming training sessions and our Clearfly Community bulletin board full of answers, feedback and tips. Our YouTube channel features helpful tutorials.

Who is Clearfly?

We have been providing companies across the U.S. with SIP trunking solutions since 2008. Our voice services utilize the latest technology and are supported 24/7 by our dedicated team of technicians.

What is SIP trunking?

This voice services solution uses VoIP access to connect customers’ phones equipment to the global network. Customers choose the type and quantity of trunks needed to meet their business needs.

What are the benefits of SIP trunking?

SIP trunking not only saves you money with flexible pricing, but it offers many special features, such as SMS/MMS messaging, fax-to-email services, clear conferencing and personalized forwarding.